Shipping & Return Policy
At Kanshikacare.com, we are dedicated to providing you with the best customer experience. Below is the detailed Shipping and Return Policy for our products:
Shipping Policy
- Processing Time: All orders will be processed within 1-2 business days. After processing, you will receive a tracking number via email to monitor the shipment.
- Shipping Methods and Costs: Shipping charges are calculated at checkout based on the shipping destination and selected shipping method. We offer various delivery options, including standard and expedited shipping.
- Delivery Time: Delivery times depend on your location and the shipping method chosen. Once your order is dispatched, the estimated delivery date will be provided in your tracking information.
Return Policy
We want you to be completely satisfied with your purchase. However, we have specific guidelines to ensure returns are processed smoothly and efficiently. Please read through the following carefully:
Eligibility for Return
To initiate a return, your product must meet the following criteria:
- Condition of Products: Products must be unused, unopened, and in their original packaging with all seals and tags intact. This includes:
- Tooth Groomer
- Hair Oil
- Perfumes
- Total Body Wash
- Sunscreen
- Damaged or Defective Products: If a product is broken, sealed or tampered with, expired, or has any defect, it may be eligible for a return. Ensure that any issues are reported immediately upon delivery.
Return Process
Step 1: Check the Product Upon Delivery
- When the package arrives, inspect all items carefully in front of the delivery person. You must ensure the product is in the right condition. If the product is damaged, broken, sealed, or expired, do not open it and immediately inform the delivery person.
Step 2: Record a Video
- Before opening the parcel, it is mandatory to record a video showing the condition of the product and the packaging. This helps us validate claims in case of damages, defects, or expiration. The video should clearly show:
- The condition of the external packaging.
- The product inside (unopened and sealed).
Step 3: Contact Us Immediately
- If you notice any issues with the product (e.g., broken seal, damaged, expired), contact our customer service team at contact@kanshikacare.com within 7 days of receiving your order.
- Provide your order number, a detailed description of the issue, and the video documentation as proof of damage or defect.
Step 4: Return Authorization
- Our team will review your claim and provide you with a return authorization, including instructions and a return shipping label if your return is accepted.
- You must send the item back in its original, unused condition with the packaging intact. Please use the provided return shipping label to return the product.
Refunds and Exchanges
- Refund Processing: Once we receive the returned product, we will inspect it for eligibility. If the return is approved, a refund will be issued to your original payment method within 7-10 business days.
Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
- Opened or used personal care products such as tooth groomers, hair oils, body washes, and sunscreens unless they are defective or damaged upon delivery.
Customer Responsibilities
- Shipping Costs: If you are returning a product due to personal choice or change of mind, you will be responsible for the return shipping costs.
- Damaged Items: If the product arrives damaged or is defective, we will cover the return shipping cost.
Note: Returns are subject to review and approval. If a product is found to be tampered with or does not meet the criteria outlined above, it may be rejected.
Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to our customer service team at contact@kanshikacare.com. We're here to help ensure your experience with Kanshikacare.com is smooth and hassle-free.
Thank you for choosing Kanshikacare.com!